What are we doing?

Covid-19 or Coronavirus is currently a public health at risk. Please help us help you.

We realise this is a worrying time for all, and we ask that you help us to reduce the risk. As information is coming through from government bodies, we at PSS are putting in some additional precautions to help keep everyone as safe as possible.

Sales

Step 1: We have put signage through the offices asking that clients and staff to wear face masks when on the premises. We ask everyone to use hand sanitiser on entry at our reception desk, along with additional supplies of tissues. Once you have sanitised you must take your temperature and record when signing as long as it is below 38 degrees. Anybody with a temperature of 38 degrees or above must leave the building immediately. We advice, everyone, to wash your hands frequently with soap and warm water and catch coughs and sneezes in a tissue – “catch it, bin it, kill it”. Frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other.

Step 2:  Employees are advised to follow the NHS advice and stay at home if you have coronavirus symptoms. 1) A high temperature – you feel hot to touch on your chest or back. 2) new, continuous cough – this means you’ve started coughing repeatedly. Employees must report into their manager if they have symptoms or have been in contact with anyone who has tested positive. Click here for more info.

Step 3: We would ask that where possible, appointments are only made when essential. We appreciate that this is not always possible. If you or a member of your family have not been well and shown symptoms similar to those given out by NHS England in relation to coronavirus, we ask that you reschedule your appointment or ask for a virtual appointment instead.

Step 4: For now, we will not be shaking hands. This is to reduce the risks of transmission. Please do not take offence to this and we hope before long we will be back to greeting everyone with open hands! You must observe social distancing at all times whilst on site.

Step 5: Our staff have got access to anti-bac wipes and spray for ease of cleaning their own working space. Only when sat in your own working space are staff allowed to remove their mask, it must be worn at all other times.

Should the risk of COVID-19 escalate further we have plans in place to escalate precautions. We hope we will not get to this stage.

In line with the Government on ‘COVID Secure’ working, we are completing ongoing risk assessments for every area of our business. These are available to all upon request.

As an extended part of our PSS family, we hope you and your family stay healthy and understand the steps we have decided to take to help reduce risks.

Warehouse

Provided our delivery services remain active, so will we. We will update you on any delays and some items may be showing as on ‘backorder’ on our website. For more information please get in touch with a member of the team.

Demos & Training

All PSS staff who might visit you in your practice will be equipped with appropriate PPE – facemasks, gloves, cleaning products, etc. – and will always contact you in advance to arrange the safest possible way to carry out the visit. We will not visit you if alternative arrangements can be made, or you ask us not to. We are currently providing a lot of our support via virtually which is working well for most practices, however, we understand this cannot always be done.

How can you help?

• We will be offering our normal services, whilst following the Government’s guidelines. Provided no one working at the Practice is unwell.
• If anyone at the Practice is unwell,  and has developed any symptoms, or are self-isolating, please let us know asap and we can re-arrange any appointments (sales, training, demos or servicing) for a later date.

Updated: 06.01.2021

Engineers Appointments

We can now offer routine servicing and installations alongside breakdowns for our Practices, while still adhering to COVID-19 social distancing rules.

As a Company, we have been preparing for how we will work in the ‘new normal’. We will be providing the same high-quality services, with the same friendly, caring people, just delivered in a slightly different way.

• All our staff are fully aware of the guidelines and are adhering to these, including regular handwashing and not getting too close to clients or colleagues.
• Our engineers are not shaking hands with clients and will follow social distancing guidelines on visits and during their daily routine.
• The highest possible hygiene practices are being met in our offices and when visiting practices.

Guidance for an engineer call out and site service visit

When you book an appointment, we will confirm the arrangement for when we arrive and will advise on how we’re maintaining social distancing and take time to understand your Practices procedures.  Our measures will include:

• Adhering to social distancing
• Appropriate PPE, including facemasks and gloves.
• Using hand sanitiser when entering and leaving the Practice
• Ensuring rooms are well ventilated where possible
• Vehicles and tools are routinely cleaned and disinfected

Repair Centre 

Our in-house repair centre is open as usual for repairs and routine servicing. All equipment must be pre-booked and sent in with our Repair Form. All items will be appropriately cleaned and disinfected before we send them back to you.

If you would like to get your equipment service visit booked in please call us on 01452 347101 today.

Thank you for your continued understanding during this time. We have implemented these changes to help ensure the safety of our customers and our staff.

Keep up with the news…

The COVID-19 virus has caused a great deal of unrest and uncertainty. We advise everyone to keep an eye on the news, both for trusted advice and for what is happening in your area.

Meanwhile, stay as hygienic as possible and be sure to give your doctor a call if you’re feeling at risk.

Visit NHS 111 online or call NHS 111 if you need to speak to someone.