At Photon Surgical Systems Ltd we understand the importance of keeping your medical / veterinary equipment in good working order at all times and the inconvenience and stress it causes when equipment becomes non-operational.
We have been providing efficient, high quality and competitively priced technical support to our customers for decades. Our Engineers have a wealth of experience and work on various makes and models of equipment, both current and discontinued.
Having your Medical Equipment serviced on an annual basis is highly recommended not only by us but by the manufacturers themselves. Many of our products come with extended parts warranties (*subject to the condition that the equipment is serviced regularly by the supplier). Equipment such as X-ray generators need to be inspected annually in keeping with RCVS regulations.
During an annual service from one of our experienced engineers your machine will be vigorously inspected and tested, thoroughly cleaned and all hair and artefacts removed (where applicable) and potential faults identified & resolved before they become an issue.
If you have multiple items of medical equipment that require annual servicing, why not ask for a quotation for our Planned Maintenance Agreements? We can cover all of your equipment under one agreement and save you some money. – lower prices and less downtime – perfect for a busy Veterinary practice.
Why choose Photon Surgical Systems?
PMA Benefits
• Annual service, excluding parts (10% discount on parts)
• 12 months remote support
• Priority loan equipment
• Prioritised response for breakdowns (10% discount on parts and labour
in the event of a breakdown)
PMA Service Contract (New Sales)
• To be sold at the time of the equipment sale
• Discount: 3 years servicing for the price of 2
• Benefits: Service Cost Savings + PMA Benefits
• Terms: 3 year contract – invoiced annually post service
PMA Service Contract
• Can be taken up at any point; equipment may require inspection to
ensure its condition
• Discount: 17% on Servicing RRP’s
• Benefits: Service Cost Savings + PMA Benefits
• Terms: 3 year contract – invoiced annually post service
No Contract
• Annual Servicing Fee – invoiced after the work is carried out
For servicing prices and more information on servicing agreements please email pmacontracts@photonsurgicalsystems.co.uk
The Engineering Team
We have a highly skilled and experienced team of Engineers strategically
placed to allow us to offer a rapid response across the UK.
Our Engineers have manufacturers training on all the products we sell
including; X-Ray generators, CR and DR Digital Systems, Ultrasound,
Monitors, Anaesthetic Machines, Autoclaves, Diathermy, Dental and
much more. We carry out works indentified within the latest manufacturer
service bulletin and will replace all “service parts.”
Workshop Repair Centre
Our in-house repair centre provides after-sales support and advice
on all Equipment, Repairs, Servicing and Calibration. We service
and repair Monitors, Infusion Pumps, Microscopes, Heating Units,
Centrifuges, Suction Units, Diagnostics Sets, Electrosurgical Units,
Autoclaves, Lighting and much more.
Customer Services Team
Our Customer Services Teams provide Telephone Support, Assistance
and Organise Engineer visits when required. Most of our team has been
in the Veterinary and Medical Equipment field for years, enabling them
to use their knowledge and expertise to help.
Breakdown Support
We have a team of highly skilled and experienced Field Service Engineers based throughout the country, supported by our Customer Services Team who provide telephone advice and assistance.
We have an extensive stock of spare parts at our Engineering Centre for both current and many discontinued products We always try to repair rather than replace when possible. We aim to get your equipment operational as quickly as we can. We prioritise breakdown calls when equipment is not working and will always endeavour to get an Engineer to you the next working day. If we are unable to do so, we have loan equipment that we can provide to get you up and running until we can repair your equipment. We also offer all of our customer’s free telephone advice between the hours of 9 am and 5 pm Monday to Friday.
Installations
We have been providing new and used medical equipment to vets for decades. Our highly experienced team includes skilled Engineers and Technicians as well as trained Veterinary nurses who understand not only how the equipment works but the applications too.
We can provide a consultation service helping you to plan for a new practice (opening or refurbishment). A consultation ensures that you procure the best equipment and utilise all of the available space. Our extensive range of new and pre-owned equipment blended with our industry-leading knowledge means that we can tailor your needs within your available budget. Finance Options Available – Ask for more info.
New equipment comes with up to 5 years parts and 12 months labour warranty.
All Pre-owned equipment is inspected, serviced, calibrated and comes with a 3-month warranty.
If we sell it, we support it.
In-House Repair Form
Workshop Repair Centre
Our in-house repair centre provides after-sales support and advice on all Equipment, Repairs, Servicing and Calibration. We can service and repair Monitors, Infusion Pumps, Microscopes, Heating Units, Centrifuges, Suction Units, Diagnostics Sets, Electro-surgical Units, Autoclaves, Lighting and much more.
Get in touch with our technical support team today to book in your equipment repair prior to sending anything to us.
You will need to download and complete the in-house repair form (see below) to send in with your equipment.